After a BSF Constable Tej Bahadur, alleged in a video that poor-quality food was being served at border posts, BSF has launched two helpline numbers for its personnel to register their complaints. They will be able to register complaints anonymously until 31st January and post that BSF will ensure action in all the genuine complaints.
BSF Director General KK Sharma on Thursday told jawans that they can register complaints on the helplines and that they do not need to identify themselves.
He held a satellite-based ‘sainik sammelan’ (troops conference) with all his field formations in the country from New Delhi where he asked the jawans to let him know their grievances in an absolutely secret manner.
The DG made a specific point and publicised two telephone numbers placed at the force headquarters in New Delhi saying the jawans and officers can register any complaint on these links and their name, rank and designations will not be sought while making these calls.
Sharma also informed the personnel that a special vigilance team has been constituted in the force headed by an Inspector General (IG) rank officer and this unit would be conducting surprise checks and raids at field formations and forward locations of the BSF.
The numbers are not being publicised as it may be misused and it has been circulated during the conference. The BSF DG also explained to his men and women about the multiple forums and avenues available to them for grievance redressal.
While the current numbers are not being publicised, the BSF already have multiple helpline numbers on its site:
Meanwhile, a BSF fact-finding team, led by an Additional DG, visited the said camp on which the jawan complained in his videos and is preparing a final report into the incident and the quality of food “available and served” to the troops.
PTI
